Refund policy
Please inspect your order upon delivery. Depending on the type of item ordered, you may be required to sign a Proof of Delivery receipt from the carrier. If refusing a delivery due to damage, please note on the receipt that you have refused shipment due to damage.
Except for 'wine-worthy' barrels (see next paragraph below) - we have a 5-day return policy, which means you have 5 days after receiving your product to request a refund. EMAIL US @ info@gowinebarrels with your request to return. If approved, we will issue you an RMA #, which should be included with the return item. To be eligible for a refund, your item must be unused and in the same condition that you received it. Return shipping costs; the original shipping (unless a "free shipping" item) and credit/debit card merchant fees to process the original transaction and the fee for a refund transaction are non-refundable. If you receive a defective item or have been sent an incorrect item, please EMAIL US @ info@gowinebarrels.com. Provide your order number, a description of your item, the reason for return, and if possible, a photo of the defective or wrong item. Go Wine Barrels will provide return shipping for defective or incorrect items received.
BARRELS: If, when you receive your 'wine-worthy' barrels, if your barrel does not perform in the manner you were expecting, contact us within 3 days and we will make it right.
Refunds & Exchanges: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow 7 days from the receipt of your item for processing. You will be notified by email when your return has been completed.
Cancellation Policy: If your order has started processing, we will be unable to cancel the order. If we can cancel your order, you will receive a refund of the full amount - less any credit/debit card merchant fees to process the original transaction and the fee (if any) for a refund transaction.
Consent: By using our site, you consent to our refund policy.